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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you.
Kristina always acted in a professional manner. We found her to be friendly, courteous, helpful, knowledgeable and extremely patient.
From start to close and servicing my loan and refinance, PennyMac and the team I worked with continue to be fantastic, prompt and professional. I look forward to a solid future with PennyMac. And, if the time ever comes to purchase another home, we will finance through PennyMac.
Friendly helpful and very quick to help with all my questions. It was stressful for me but your associates kept me informed and calm. Answering all my questions in the most patient friendly way
The communication was awful.When we called the number provided it always went to a voicemail with no callback.When we sent emails, the response time was 3+ days later.We spent a lot of time just trying to get simple updates.Loan processing agent quit at the end of our process and the agents who took over did not keep me updated whatsoever. The closing date got extended 2x. The last extension was because they are so backed up.Paperwork arrived at title co. the day of closing. Very unprofessional.
It went very smooth. Due to the circumstances of the Covid the responses were as quick as expected to be.
The PennyMac Reps were very professional and responded quickly to my questions and concerns.
The loan officer and team did a good job once I was able to connect with them. It took me about a week to be connected with them though. The pre-screening call center dropped my calls twice and routed me once to the wrong loan officer that only did new loans; I do not think the call center staff are trained very well and they couldn't answer my questions. Two days I gave up trying to reach anyone after being on hold for more than 45 minutes. The front end service experience was very poor.
Never told why it took so long. Was asked for information that was previously provided. Ended up with six different payoff request statements.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,224 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.