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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
While I feel being an existing PennyMac customer made the overall application process a bit easier, I got frustrated by the lack of responses to my emailed questions. I'd often have to call to follow-up to make sure the email was received (it was) and get the answer so we could move to the next step. I was pleased with the timeline start to finish.
Loved working with my Pennymac team. From the date I contacted them to match or beat my loan offer from another lender, it only took three weeks to close. Pennymac beat my other offer by $1300.. Love using their app too. It makes keeping up with your mortgage easy.
For the most part, the experience was positive. My loan officer was communicative at the beginning. The assigned MAC team member was difficult to reach. While I understand the convenience of having one point of contact, it became a hindrance when I needed to reach someone urgently on the day of closing. It ended up causing undue stress and making the closing experience unpleasant. Additionally, the titling company did not receive accurate information, which in turn led to unneeded contact.
The process of my loan was quick and easy. The communication with the mac team was great. Thanks you again.
Great and seamless process.
Quick and Efficient.
Process was fast and I got a better interest rate than I thought I would.
At the beginning of the application process I requested that everything be rolled into the loan, escrow from original loan and any debits. I was hoping for no cash due at closing, either owed to me or that I I needed to bring to closing. Apparently that wasn't possible. When it was time to close I was actually given three different amounts. On the phone call discussing the closing I was told that I owed $3.86, the closing document emailed to me said that I owed .10, but ended paying $6.00!
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,024 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.