PENNYMAC

Asia S. 

on Birdeye

5 years ago

I had a great experience with Pennymac, closed on time and answered all questions I had. 

Kristine F. 

on Birdeye

5 years ago

The process was quick and easy. The nest part is only asking for documents once instead of every week what the first company I was refinancing had done. All my questions were answered and they also took the time to explain the things I didn't understand. Overall great and painless. 

VEU T. 

on Birdeye

5 years ago

Would have been nice to receive periodic updates about where we were in the loan process. At times I wasn’t sure where we were or if the loan was going through. 

JOHN V. 

on Birdeye

5 years ago

na 

Jamie D. 

on Birdeye

5 years ago

Easy process. Jasmine was great. 

Claude-Eric N. 

on Birdeye

5 years ago

My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing. 

Derick J. 

on Birdeye

5 years ago

Great experience. 

Nancy G. 

on Birdeye

5 years ago

Once I opened escrow and was moving forward with the loan the entire processor was terrible. A Loan Processor is assigned to you BUT you cannot call them directly. You call the Penny Mac team and a different Processor would answer. I understand with the Pandemic they are all working remotely but every time I called I had to start off and explain where my loan was at. I would of pulled out and found another Lender but was I was too far in the process. I DO NOT reccomend Penny Mac. 

Hester D. 

on Birdeye

5 years ago

My team was outstanding and Ari'ele awesome to work with!