PENNYMAC

Allison A. 

on Birdeye

5 years ago

It would be nice to see the typical length of each step, as well as what’s happening on PennyMac’s side, with the timeline status emails. There was an ENORMOUS disconnect between PennyMac, the national company they partner with for local notaries, and the independent contractor notaries. From scheduling, to expectations, to communication, to organization, it was an obnoxious game of telephone that no one knew the original/correct starting message. 

ISAIAS U. 

on Birdeye

5 years ago

Experience was great . Great comunicación 

Timothy L. 

on Birdeye

5 years ago

It was quick and easy. 

Vivian C. 

on Birdeye

5 years ago

5 Good stars 

STEVE C. 

on Birdeye

5 years ago

Professional at all times. 

RONALD T. 

on Birdeye

5 years ago

I am a disable veteran and just called Penny Mac to inquire about my benefits. Not only did the agent answer my questions, he ensured that I was taken care of. Within a week everything was taken care of with minimal participation from me. 

CHRISTOPHER M. 

on Birdeye

5 years ago

Made the process simple quick and answered all questions I had. No issues. 

BOBBY W. 

on Birdeye

5 years ago

Very quick, and informed me on the process. 

Benjamin C. 

on Birdeye

5 years ago

Improve your closing procedure. My closing was rescheduled, but the notary was not informed, and rescheduling was not recorded. A backup to my usual contact said my file still had the original closing date. If nothing’s recorded, nobody can get answers when usual contact is out. You need to improve explanation of what’s supposed to happen at closing. All I got from you was “a notary will show up, then you sign some papers.” Even when I asked for more info, the answer was insufficient.