PENNYMAC

AARON I. 

on Birdeye

5 years ago

Really good experience. 

Suzette A. 

on Birdeye

5 years ago

I experience the best customer service which is rare theses days. Everyone was very professional and willing to answer all questions. They are very knowledgeable and made the whole process very easy from start to finish. Awesome! 

John Duncan I. 

on Birdeye

5 years ago

The communication from one person to another wasn't that great. The timing of being on the phone to have questions answered was ridiculous. The timing of the close was great and happened before we expected. Marcia Wiggins did great and tried to answer and get to whomever we needed to get answers complete to the best of her knowledge but the go-between and having to talk to so many different people about 1 particular question that Carl Wren had stated we needed to do was ridiculous. 

LAURENCE G. 

on Birdeye

5 years ago

My agent was efficient and timely, exceeded my expectations . 

EDISON Martinez S. 

on Birdeye

5 years ago

Very good and smooth refinance experience, would definitely recommend 

BERNARD O H. 

on Birdeye

5 years ago

You did a wonderful job keep up the good work 

Donald W. 

on Birdeye

5 years ago

Great experience 

Jennifer D. 

on Birdeye

5 years ago

My #1 reason in using Penny Mac in the first place was because they carried our current home loan. I thought since they already had our info and credit history the process would be easy. I was wrong. Prompt return phone calls would have helped. The secure portal never worked. we were unable to view or send docs through the portal. Communication was subpar. Loan details were overlooked daily. I'm surprised this loan actually closed on time. 

THOMAS H. 

on Birdeye

5 years ago

From start to finish, the process was clearly explained, and any documents that they needed were conveyed to us in a timely fashion. We are thrilled with our new interest rate, I’m glad they were able to help.