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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,222 reviews
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AARON I.'s profile image
AARON I. 
5 years ago

Really good experience. 

Suzette A.'s profile image
Suzette A. 
5 years ago

I experience the best customer service which is rare theses days. Everyone was very professional and willing to answer all questions. They are very knowledgeable and made the whole process very easy from start to finish. Awesome! 

John Duncan I.'s profile image
John Duncan I. 
5 years ago

The communication from one person to another wasn't that great. The timing of being on the phone to have questions answered was ridiculous. The timing of the close was great and happened before we expected. Marcia Wiggins did great and tried to answer and get to whomever we needed to get answers complete to the best of her knowledge but the go-between and having to talk to so many different people about 1 particular question that Carl Wren had stated we needed to do was ridiculous. 

LAURENCE G.'s profile image
LAURENCE G. 
5 years ago

My agent was efficient and timely, exceeded my expectations . 

EDISON Martinez S.'s profile image
EDISON Martinez S. 
5 years ago

Very good and smooth refinance experience, would definitely recommend 

BERNARD O H.'s profile image
BERNARD O H. 
5 years ago

You did a wonderful job keep up the good work 

Donald W.'s profile image
Donald W. 
5 years ago

Great experience 

Jennifer D.'s profile image
Jennifer D. 
5 years ago

My #1 reason in using Penny Mac in the first place was because they carried our current home loan. I thought since they already had our info and credit history the process would be easy. I was wrong. Prompt return phone calls would have helped. The secure portal never worked. we were unable to view or send docs through the portal. Communication was subpar. Loan details were overlooked daily. I'm surprised this loan actually closed on time. 

THOMAS H.'s profile image
THOMAS H. 
5 years ago

From start to finish, the process was clearly explained, and any documents that they needed were conveyed to us in a timely fashion. We are thrilled with our new interest rate, I’m glad they were able to help. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,222 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.