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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had a great experience with our refi. Thank you Ivonne and team.
Communication. I have done mortgages professionally for over 40 years & this was the worst I ever experienced. PennyMac Staff does not answer phone calls - does not return phone calls & does not answer e-mails. At the very end of this arduous process - finally interfaced with ONE good PennyMac staffer who knew what he was doing. Other than him: the rest of PennyMac team was terrible. Entire PennyMac Refi System needs to be trashed & re-built from the ground up. You can't fix a system this bad.
The entire team was fantastic. Jason Pliska, Brent Kapaun, and the notary Letrease McCarthon. This closed in record time and really helped us with our renovation projects. Thank you everyone.
Great experience.
Communication ,communication ,communication - phone never returned and emails never answered And information constantly changing with no explanation. It worried me daily I had no information to assure me where the loan was progressing or not. I had to keep on them daily. Glenn Manulus was the only one who I could reach And seemed to be looking out for my loan process. Before him no contact al all for weeks. And the fact that it took till July 30 to fund my loan which made me feel so stressed .
Awesome Experience!!!
Cheree Payton was exceptional.She was always available to answer any questions.She went above and beyond for me and made the whole process easy.She made me fell that she really cared.
The entire process went very smooth until closing. I was given a date and time to close. That time came and went with no contact. It took three days to find out what happened. There was apparent a document flaw. It was corrected and the closing went very smooth. Just a little worried for those days. I'm old and maybe worry too much.
The first guy I worked with Ben was very informative on the process and my expectations but then my account was turned over to Maxwell. At that point I had no idea what was going on. I also received probably 10+ pay off demand notices in the mail. I didn’t know whether to pay my mortgage or not. I ended up just continuing paying my regular payment during the process. The money due at closing was also not explained. I first thought I would providing the check to the notary that came to my house.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.