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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,817 reviews
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Justin M.'s profile image
Justin M. 
5 years ago

For the most part, the experience was positive. My loan officer was communicative at the beginning. The assigned MAC team member was difficult to reach. While I understand the convenience of having one point of contact, it became a hindrance when I needed to reach someone urgently on the day of closing. It ended up causing undue stress and making the closing experience unpleasant. Additionally, the titling company did not receive accurate information, which in turn led to unneeded contact. 

ANTHONY S.'s profile image
ANTHONY S. 
5 years ago

I refinanced with Penny Mac because of my previous experience with them. I was very satisfied in the way they serviced my previous mortgage loan. Their refi process was was very coordinated and easy. Thank you Penny Mac Loan team. 

Kurstie L.'s profile image
Kurstie L. 
5 years ago

I would receive emails I did not understand and ask for clarification and never hear back. It would have been better if my agent called for communication instead of copy pasting emails and never responding to my questions. It would have been much better if my agent rescheduled closing BEFORE my notary appointment when the documents were not ready in time. 

Anthony G.'s profile image
Anthony G. 
5 years ago

My PennyMac team were responsive and knowledgeable. They always answered my questions or concerns promptly. 

Chad C.'s profile image
Chad C. 
5 years ago

Very efficient refinance process. Everyone worked hard to see that my process was covered from begining to the end. Great team. Very satisfied. 

ROBERT S.'s profile image
ROBERT S. 
5 years ago

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JANA B.'s profile image
JANA B. 
5 years ago

From start to finish, all procedures were explained and assistance was given to me as needed. Such a significant process felt so easy to me and I am most grateful. Thank you to Liem and all the team members Who made this possible for me. 

Donna F.'s profile image
Donna F. 
5 years ago

Really enjoyed working with Erica Sanchez. She was very personable and timely with her responses. 

Jessica M.'s profile image
Jessica M. 
5 years ago

I can't submit this survey without a comment, which is annoying.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,817 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.