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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would have liked the “estimated” closing date to have been closer to the actual date. These two dates were two months apart.
Great.
My rep only contacted me once even though she said she'd contact me once a week. The amount I received back wasn't what was agreed on. Several different people called me requesting the same documents I had already sent over. Money originally went to escrow and then finally sent to me. I wasn't sure if I now have to cover escrow since nobody responded to my follow-up emails. I generally have a great experience with PennyMac, and this time was very unpleasant.
Great customer service. Everything easily explained. John B and Layal were awesome. So glad they were assigned to help us get our forever home. They were always on top of things and quickly replied to my email requests.
Penny Mac has been really great so far.
Great
George was great. Knowledgeable and always professional.
Terrible communication, inaccurate information, no call backs when requested, the notary that came to our house did not know much and fumbled over his words
Very pleased with the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,029 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.