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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,252 reviews
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AKM S.'s profile image
AKM S. 
5 years ago

You guys were great! 

Vanessa E.'s profile image
Vanessa E. 
5 years ago

Worked with Pennymac before and when refinancing I decided I would only do it with Pennymac again. Great experience and costumer service 

GREGORY R.'s profile image
GREGORY R. 
5 years ago

Maybe you shouldn't let people fill out this survey in the time of COVID.. These are unprecedented times.. I understand that resources are stretched thin but we closed days after the rate lock expired. And eventhough PennyMac covered the cost of extending the rate lock, there was little to no communication to me during the final two weeks of the process. So while I understand the issues, please put an asterisk on my survey saying that this refi was conducted during the time of COVID. 

Nathan S.'s profile image
Nathan S. 
5 years ago

. 

AARON L.'s profile image
AARON L. 
5 years ago

Great experience! 

ALVIN H.'s profile image
ALVIN H. 
5 years ago

No comment 

William L.'s profile image
William L. 
5 years ago

Easiest process and We are first time home owners. Pennymac is the absolute greatest to work with. 

HOWARD K.'s profile image
HOWARD K. 
5 years ago

The refinance process started with a relatively brief phone interview and information collection; proceeded with frequent, brief status updates by phone; and ended with a surprisingly brief closing at a backyard table. Never had to leave home for any of it! 

EDUARDO M.'s profile image
EDUARDO M. 
5 years ago

I did a Refi with PennyMac. From the first call to the signing of all paperwork, all went well. No issues no hassles. The Loan team kept in contact throughout to ensure all was going well or if available info was needed. They were very friendly and courteous throughout. Thank you for the great service. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,252 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.