This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Totally unprofessional. I felt targeted and not valued as a customer. Original loan officer Albert never followed up with questions I had about the pay off. My closing was postponed for duplicate document request. My original closing was canceled without my knowledge. Closer was a no-show. I sat home waiting with no follow up from Norma. 2nd closing the closer was given the wrong date. I really began to question if this company was reputable of if they wanted this loan.
The process was quick, efficient and well communicated. Would definitely use again.
Carlton is the best! He was prompt and truly seemed to care about my concerns
It seemed to take a tremendous amount of time to get the closing set up and if it had not been done the day we did it, then there would have been some issues regarding interests etc. Too close for comfort for me. At closing there were charges (which required exchange of money) - I was told this would not occur. However, the representative handled this right away
We believe we were being discriminated against. Underwriting was a complete mess. including they did not take time to accurately review our documents before telling us we needed to submit the SAME documents again. I had to threaten to report the practices to my local consumer advocate as well as the BBB and I also wrote an email to a manager outlining our complete displeasure. Currently I would never refer someone to PMac
I was always up to date in the process.
Excellent Job
IT WAS A GREAT PLEASURE..MADE EVERY THING EASY..
Penny Mac loan services team was excellent with communication, customer service and timing would highly recommend Penny Mac to anybody!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.