PENNYMAC

Angie Sinner S. 

on Birdeye

5 years ago

Good communication, able to get my questions answered quickly 

Eunice P. 

on Birdeye

5 years ago

There were a number of times emails went unanswered and it was difficult to get someone on the phone. But everyone was extremely pleasant and helpful once you reached them. 

KAREN C. 

on Birdeye

5 years ago

My husband and I had a great experience with PennyMac. Everything was communicated well and the process did not take long. Thank you for your service! 

Erica E. 

on Birdeye

5 years ago

Thank you 

MADELINE W. 

on Birdeye

5 years ago

Great service! 

Billy C. 

on Birdeye

5 years ago

Everyone i talked to were great to communicate with! they were very clear on all explanations and were very willing to help if i had questions. the only problem was it took a very long time to get my final documents to close. i reached out for several weeks for some type of communication of where i am at on the closing before I was contacted back. Even though this happened your employees and PennyMac in my opinion are very good to work with! 

James D. 

on Birdeye

5 years ago

Very unorganized. Closing process was nessed up multiple times, dates wrong, paperwork wong, cancellations, etc. Communication was bad. It would take days to get a call returned. 

BRIAN S. 

on Birdeye

5 years ago

Great service fast turnaround time was done a month earlier than originally suggested. Love that service. 

Vivian L. 

on Birdeye

5 years ago

Better communication towards the end of the process. Waited for days with no response after multiple emails and phone calls. Closing was 3 weeks late.