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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you for assisting my wife and I in our refinancing although it did not close when expected we were accurately and thoroughly communicated every step of the way
Excellent performance and service by PennyMac, their employees, and their associates. Five Star.
Mr Drew Schmelig is fantastic. Very professional and a pleasere working with him. Sergio Villarreal
My closing was cancelled without communicating with me. I waited from 10 am until 4 pm and no one called me nor email me o let me know about the appoint emt cancellation. I called the Notary and that is when he told me about the cancellation. Then, there was a whole mix-up about the closing cost. I went from no closing cost to 7,000 to 7.00 to a refund. What a headache!!!
Superb handling of the entire process. Painless!
Thank You
Initial approval had me saving $115/month and getting $200+ at closing. These figures were supposed to be "locked in". When given the closing disclosure, the amounts had changed to saving $55/month and getting $330 at closing. Explanation was my property taxes had doubled. Final documents had me saving $50/month and owing $54 at closing. Very disappointing to not get the "locked in" figures initially promised. BAIT AND SWITCH?!?
to slow.
Give me a phone number for 1 loan officer that is in charge of my case so that I can have a consistent line of communication with one person so that A) I know I can get a hold of someone when I need help instead of spending 5 minutes navigating menus and holding on the phone when I need to talk to someone and B) so I can get consistent clear direction pertaining to the particulars of my case. I was told we would not have to pay closing costs yet we were expected to pay $1063 at time of closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,227 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.