PENNYMAC

Preston Stuart J. 

on Birdeye

5 years ago

Representatives and loan officers were easy to access anytime I had a question. They went over numbers with me so that I could understand. 

Yadira B. 

on Birdeye

5 years ago

The company works very well with the clients and i had a very quick closing and sooner that expected . 

Antonio R. 

on Birdeye

5 years ago

Great friendly and pleasant experience. 

RICHARD N. 

on Birdeye

5 years ago

Here are a few of the many instances that made my refinance process unpleasant: A document was requested for my VA approval. I sent the document about 5 times, it was confirmed to have been received, and then I was asked again multiple times to submit the document. My wife was denied credit for a reason that was never explained to me. After receiving that news, any and all communication from Jason Staples stopped. I reached out multiple times to find out what happened without explanation. 

JUSTIN M. 

on Birdeye

5 years ago

No 

Nicole B. 

on Birdeye

5 years ago

Overall the experience was fairly easy and quick during a time where a majority of us our working from home which can be challenging. 

Tracy W. 

on Birdeye

5 years ago

Excellent customer service! 

MARVIN Price J. 

on Birdeye

5 years ago

COVID-19 causes a brief delay and follow up documents were requested twice but the overall experience was great. The entire process was completed faster than advises at the beginning. 

Bryan K. 

on Birdeye

5 years ago

My loan process has failed and has taken way to long. I got an email from Blen once and never heard from her again. I am now working with another new person. The duration that this loan is taking is unacceptable. The only reason I am sticking with it is because I would like both of my loans to be with the same lender for ease.