PENNYMAC

ANTHONY L. 

on Birdeye

5 years ago

When the first set of closing docs was presented it had errors. I sent an email back which was never responded to. So i called in numerous times to try to get this cleared up. It took 4+ calls to get straightened out. And each time I was told the docs would be updated right away and I would get a new email to esign them. That didn't happen as described. Which took more times I had to call in. It was a bit stressful to say the least. 

ZANE P. 

on Birdeye

5 years ago

The refinance was very easy and great customer service. 

JOSHUA C. 

on Birdeye

5 years ago

Where do I even begin... This was by far the worst experience I've ever had dealing with a lender for a refi. Between the loan officer and the loan processing department I give them a zero out of 1 to 10. My loan was a simple refi that took 11 weeks to close. This was partially in part to them being so busy from having great rates but mostly from incompetence. The loan officer Karen Flores and processor Faiza need some serious retraining. I could go on and on about this. Worst experience ever!!! 

ROY Atterberry J. 

on Birdeye

5 years ago

Have none 

Gordon D. 

on Birdeye

5 years ago

Frustrating to have your closing delayed by 5 days, they gave us a ridiculous answers. The amount of the check to be written to them wasn’t given to us till 5 min before signing. 

Wayne R. 

on Birdeye

5 years ago

My refinance when smooth. 

Debora S. 

on Birdeye

5 years ago

Our closing was delayed a week because one of the documents needed to be signed by my husband, but other than that, it was a smooth and easy process. 

JEFFREY W. 

on Birdeye

5 years ago

They got us a great interest rate and barely had to bring any money to the closing. The notary coming to our home at a convenient time for us was key in getting this done. 

Michael B. 

on Birdeye

5 years ago

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