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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tameka was wonderful. She always took the time to explain every detail to me and was very knowledgeable. She always had the answer to my questions. Most importantly, she was very patient with me when I didn't understand something. She was a joy to work with. I would recommend her to everyone!
Awesome service!
The process was horrendous. The entire process took approximately 4 months. At points, I was telling folks how to do their job (i.e. you do not need a subordination form if you are paying off a HELOC). That simple premises delayed my loan for at least 2 weeks. I didn't speak to my loan processing individual once throughout the process. However, I do believe she was brought in midway through the process as the original loan processor went MIA.
It was hard to get anyone on the phone for questions that I had and my loan coordinator went on vacation for a week, I called with no response so I started moving forward with another company until one odd day I received a call. Almost lost my business. I understand it was busy for you guys
The rate was locked for 2 mo & we were told we'd close prior to that date. They missed that date by 3 wks. The lock exp on the 8th. They sent the estimated closing disclosures on the 11th, saying we'd close the 16th, but didn't adjust it for the payment that was made on the 10th. Then we were notified by the notary 15 min before the appt that escrow didn't have the subordination & we couldn't close. I had to ask for the revised disclosures the night before final close on the 25th.
This was suppose to be a streamlined VA refinance. But it took over two months! Plus we kept getting email telling us they needed more documents but none were listed. When calling to see why we would get this requests when we were told documentation were not needed, we were told oh it was internal. It was just a mess!
Jordan has been great but the entire process of my loan has had ssues my closing was messed up several times and now my bill is still messed up; Jordan is working at this moment to fix the issue.
She was well informed and explained the documents clearly. She was very nice and a pleasure to do business with. By the way, the Notary, Deborah did very well too.
Elizabeth was professional, compadent, and patient. We appreciate her great personality and polite interactions very much.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,799 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.