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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was scheduled to close a week before I did but was not notified that penny Mac could not find a notary and I left work two days in a row to wait for them to show up. It wasn’t till after I called and sat on hold that I was informed of the issue and had to reschedule my closing
More communication between the loan specialist
Communication was one of the keys that made This experience more than acceptable. Cheree Payton was great. She answered all my questions and promptly returned all my calls to put my mind at ease if I had any questions. Because of the team work to close my loan , I would greatly refer Penny Mac
Tracy and all involved were extremely informative and made my wife and I understood the whole process.
Cheree was extremely helpful. She always responded in a timely fashion.
Great
Na
Greg Johnston was fantastic. Doing a refinance is stressful and then add the fact we did it online and over the phone and it is very stressful. Greg was polite and professional and answered all of our questions quickly and clearly. Having the closing agent come to the house was also great in light of Covid-19. Even on the day of closing Greg assisted us in getting our cash to close wire transfer completed. Greg was simply GREAT!
Some documents were requested after already having been provided. At closing I still didn't have a final closing cost issued accurately which resulted in notary making two visits to close. Flood zone information provided to me was not correct had to be amended. My loan specialist became unresponsive to my emails toward the end of the process so some of my questions/concerns were unanswered.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,799 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.