This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan process went smoothly and there were no issues. I appreciate how each step was communicated clearly.
I had a great experience working with Chris Cruz and Sarah Guevara. They were absolutely fantastic with helping me through my loan process. I highly recommend them and the PennyMac team. They exceeded my expectations. Thank you so much!
Communication. Simple. We had the worst communication ever. Wouldnt return our calls, or emails. Everytime we'd call the processor she was never there or on the other line. It wasnt until we were homeless that she actually started to communicate with us. It was absolutely terrible
Thank you
The team tried to make things clear and timely. 4/5 stars
Covid 19 plus low interest rates were the reasons given in addition to Anna Eng not being available for quite a few days caused lack of phone calls/email returns. We were asked for the same documents from our bank which they facilitated. Our realtor never spoke with our loan officer even though he made attempts. Because of the vast busyness, one in three calls were answered. Wait time often was an hour.
Everything was great until our closing date was cancelled the night before And we were not notified, so we were waiting for the notary to show up and called her and she told us PennyMac cancelled. After working with the PennyMac team, they got us rescheduled quickly and followed up to make sure we closed successfully. Thank you.
Very punctual process, great service and fast process!! Thank you!
Great experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.