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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The overall experience was smooth and great! The only problem was with the closing process, even though I signed the paperwork on the assigned day it took more than two weeks to close. The reason I was given was that I had not signed my closing documents when in fact I had.
I had a great experience and would definately recommend Pennymac and their to team to anyone
Still waiting on a phone call from Sr. management to explain my concerns and how dissatisfied I was with the process. This is my 2nd and last request.
The process was thorough and very quick.
The whole process was very simple.
The communication on Blen’s part was very poor. I received a closing disclosure on the 24th indicating a closing date of 7/1/20. The closing was always scheduled for 6/26 and unbeknownst to me it gets changed without even notification to me. If it wasn’t for the efforts of Kristen Griffin and Teresa Henry my closing would not have happened on the 26th which would have created a huge financial impacts for myself and the sellers. Kristen did a fantastic job!
Employees were accommodating
Better communication and return calls/emails. I spoke to at least 8 agents when I called in for help. I only spoke with Maranda and that was just before my closing. Also, I felt PennyMac did not take my protest that my appraisal was incorrect. There was a photo included in the appraisal and was not of my home. I reported that on 10 June. No one followed up to correct it. That almost caused the closing date to push into July. The agents stated to me “ that will not impact the appraisal value”.
The experience was simple and easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.