PENNYMAC

MARYNA G. 

on Birdeye

5 years ago

Absolutely horrible experience. I received incorrect documents on multiple occasions and the wrong documents were provided to the notary on our closing date. Very very frustrating to speak with unlicensed staff that doesn't pay attention to details and doesn't listen to clients when they say something is wrong. I was forced to show sufficient funds for closing costs that were significantly higher than agreed up front and it took endless calls and arguing on my part to get it corrected. 

VERNON O. 

on Birdeye

5 years ago

Very satisfied with the overall experience 

Maria V. 

on Birdeye

5 years ago

The communication was timely and professional. The information was mostly clear. 

MICHAEL SUNG K. 

on Birdeye

5 years ago

My loan refinance was processed quickly (within a little over a month) and the team was very communicative and clearly answered by my questions. Thank you PennyMac Team! 

Freda W. 

on Birdeye

5 years ago

My experience was great.The people that was assigned to the loan processing always answered any questions or concerns that I had and ensured I understood what was going on with my loan especially Ms. K. Griffin. 

FELIX V. 

on Birdeye

5 years ago

All I can say is that it went smoother than I expected it to go. 

Taunya T. 

on Birdeye

5 years ago

I was well pleased from beginning to end. Everyone was pleasant and when I had questions they were promptly answered. My prior home was financed by PennyMac and it only made sense to stick with the Mortgage Lender that treated me with dignity and respect!! 

JEREMY ST L. 

on Birdeye

5 years ago

Easy, fast. Great service. 

EVANGELINA G. 

on Birdeye

5 years ago

There was always someone to answer my questions. If no one was available I left a message and got a response the same day. That’s great service