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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you
The loan process with PennyMac itself was easy. However, there were some miscommunication with the closing, which was handled by someone other than PennyMac. I told my loan officer that my ex husband would be there to sign the quit claim deed and associated documents, but got a call from the title company 20 mins before my scheduled closing asking for his information. As a result, the closing was delayed by over an hour and a half.
They gave me a better refinance rate and there were no major hiccups in the process. So, I am a satisfied customer.
Very poor comunication
Max, was a complete pleasure to work with, we kind of wish we had a more direct line to speak with Max only, but everyone was a pleasure. And we understand why the automated answering service is in place. Thanks Max for all your help, during these challenging times. Thank you Pennymac team!
Closing process was easy and most of all very helpful by our closing agent Kami Weber. She was excellent throughout the entire process.
Greg was fantastic throughout the refinance process. He went above and beyond to work with us in very difficult circumstances and was always available to answer our questions.
Brent was a great help from start to end. He was consistent with his follow-up's, time frames and expectations. He answered all of my questions no matter how redundant and consistently showed us he was doing all he could to help us get to the finish line.
*Communications were done only thru email, a personal phone call would have been nice. *I was told i didn't need mortgage insurance, and i did. *I was told i was going to get $2000 back at closing, then $500 back - I received $350
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.