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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brian Mitchel helped me trough the process
I was kept informed. The process concluded within the expected timeline. Closing and signing was very easy. Everyone was courteous and professional.
I think Covid just made it tougher. I had trouble getting info, I feel like the process took way too long too. Again, I can't blame anyone specific, I just think it was a product of the environment
Friendly people. Smooth closing.
Very Good
It was hard to get a hold of someone to talk to. The notary guy was sent to wrong address. They have my bosses number to notary guy to confirm my appointment. 2 weeks after closing, I was told my credit score dropped dramatically because my original loan was on forbearance and PennyMac did not advise me to cancel it before refinance which caused the previous lender report me as a late payment. I did try and called a few people before posting my feedback however no one really cared to help
Great experience. The only thing that wasn’t communicated was that we would need a witness for signing the closing documents until 30 minutes before our scheduled closing time. Luckily, our neighbor was able to be a witness.
Was highly disappointed that I had to go through another company to get a way lower loan estimate. I was quoted almost half of what penny Macs loan estimate was. Once I told them I them I was switching over of course they were willing to match the loan estimates. Y’all should be more about providing the best prices possible for your customers. I fell like instead of matching the other loan estimate you should have tried to beat it. All in all I was able to cut the loan estimate in half.
I called about the closing money needed to close being wrong on several occasions. Each time I was told it would be corrected. Even called during closing and this time no one called me back. Sent a few emails that were never responded to. Julian was very cordial and helpful when I called to be honest but the cash at closing never got fixed until 5 days after the closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,800 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.