PENNYMAC

Meed P. 

on Birdeye

5 years ago

Great! 

Henry C. 

on Birdeye

5 years ago

To many people involved with different information. It would have been easier just dealing with one loan officer. 

SONJII L. 

on Birdeye

5 years ago

Each time I called my assigned agent was not available I always got a different person sometimes the information was good sometimes it was not. 

JAMES M. 

on Birdeye

5 years ago

Well done! 

James D. 

on Birdeye

5 years ago

The process was easy but took longer than expected. I think it would help to make contact with the applicant weekly to communicate status and to help him/her understand your concern for them. 

David E. 

on Birdeye

5 years ago

Best Ever! 

GLENN C. 

on Birdeye

5 years ago

good overall experience would refer to friends and family 

JACQUELYN S. 

on Birdeye

5 years ago

I’m not sure what was happening with your system to keep track accurately where loans are after information is requested. There was a repeat of information requested and that push my loan out to a total of 3 months. I called almost every week to check on the status. Most agents were helpful but just a few that wanted me off the phone. I had a few agents to escalate my info. Elizabet and Maranda were great. I’m an existing customer and thought that would help the process for a refi 

ERIC S. 

on Birdeye

5 years ago

I would get people asking for repeat documents. I had one of your agents hold my loan because they wanted a home appraisal even though I was told I didn't need one. The worst part of it was when we finally set a closing date pennymac and the title company were not communicating and my closing date had to be reset to another day. The following scheduled closing date again same problem the title company didn't have the papers. Why do I need to threaten to stop the loan process to get it done.