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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,612 reviews
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Patrick M.'s profile image
Patrick M. 
5 years ago

Everything went as planned and very organized. Zero complaints, this was a fast and easy process. Highly recommend Pennymac! 

DONALD W.'s profile image
DONALD W. 
5 years ago

i had a great experience. thanks to all involved 

MICHAEL R.'s profile image
MICHAEL R. 
5 years ago

Thanks ;)! 

KEVIN D.'s profile image
KEVIN D. 
5 years ago

Everything went smoothly except for the approval and closing date. I was notified that final approval was granted, then 3 days later (the day before the closing) the loan officer backpedaled stating that the employment verification was not complete and statements were about to expire which delayed the closing date. I made special scheduling arrangements around the closing and this delay could have easily been prevented had I been properly notified. It's not like something new came up. 

CARLOS Ortiz S.'s profile image
CARLOS Ortiz S. 
5 years ago

Very easy and the closing agent that came to my house under extreme weather was very professional and very good at explaining the documents 

STEVEN C.'s profile image
STEVEN C. 
5 years ago

I don’t typically do reviews. Hopefully someone will look at this that actually call me back for once. It has been almost 5 weeks and I cannot get an answer on why my loan has not been adjusted for my homestead exemption. I have spoke with managers different associates and Lanna multiple times. I certainly wish someone could return an email or a call when promised. In the process of changing loan companies as we speak 

James F.'s profile image
James F. 
5 years ago

Good process at PennyMac. Kami was personable and helpful. I’ve previously provided my feedback regarding your local closing agent. 

Raffi A.'s profile image
Raffi A. 
5 years ago

Tahirah Kelly did an amazing job, never had an issue. She was very prompt in answer questions and taking care my needs. She definitely deserves an A++++. However, I received a letter from PennyMac to refinance my home, called the number several times, no answer. I started this process the first week of March. It’s is now June 10th. I give PennyMac Corp. a C. Sorry, just being honest. 

Ronald L.'s profile image
Ronald L. 
5 years ago

Tracey was a pleasure to work with during a difficult time. She made it very easy. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,612 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.