PENNYMAC

Lizandro P. 

on Birdeye

5 years ago

The process was tremendously smooth and PennyMac was there every step of the way. Even when we were focused on other things, our agents kept us on track. 

KENNETH G. 

on Birdeye

5 years ago

PennyMac’s team is awesome to work with. They provide you with everything you need to accomplish the loan process quick and easily. 

NEIL K. 

on Birdeye

5 years ago

There was a mix up on getting my equity money. Had to call two or three times to get that completed. 

Sandra C. 

on Birdeye

5 years ago

Everyone was great! Easy and simple process. 

Raul Trujillo G. 

on Birdeye

5 years ago

Great lender A+++* 

ANTONIO V. 

on Birdeye

5 years ago

nothing to add 

Christopher L. 

on Birdeye

5 years ago

The overall experience of the refinance process was great.  

Elizabeth H. 

on Birdeye

5 years ago

This was my first time with online loans. There were many people processing the loan. I had to ask and try to email to follow up often. There were many change of hands on the loan. I was worried about the whole process. I had over 5 different people I spoke with, some had little or was not aware of what was said from the prior contacts, but they were all patient and assuring. At the end, everything came through. I would recommend Penny Mac considering everyone had to Work from home. Thank you! 

Willie Johnson J. 

on Birdeye

5 years ago

Loan processors should have their own extension so customers can contact them directly without talking to a different person each time they call. I made 20 phone calls which resulted in 20 different people to include 4 managers that resulted in 1 returning my call. This is why I highly recommend individual phone extensions.