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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Overall experience
Quick
No real direct contact with any one person. You start the process with one person then told you have to talk to someone else who has been assigned to your loan. Every time you call, you ask to speak to your agent and hardly ever available. Should be when you start a loan process that the person you start with should be the contact throughout the process. Not a multiple group of person’s contacting you. This is confusing from a customer standpoint.
Communication. Simple. We had the worst communication ever. Wouldnt return our calls, or emails. Everytime we'd call the processor she was never there or on the other line. It wasnt until we were homeless that she actually started to communicate with us. It was absolutely terrible
Thank you
Everything was great until our closing date was cancelled the night before And we were not notified, so we were waiting for the notary to show up and called her and she told us PennyMac cancelled. After working with the PennyMac team, they got us rescheduled quickly and followed up to make sure we closed successfully. Thank you.
Very punctual process, great service and fast process!! Thank you!
Smooth process. 100% recommended.
Made it very easy
PENNYMAC has a 4.5 star rating with 48,821 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.