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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication from the MLO, specially at the beginning of the transaction. Uploading documents was not as streamline as it could have been. I have to upload documents multiple times and there was no way to view which documents were already uploaded. Toward the end of the transaction things went smoothly.
John is the perfect one ! Thank you so much !!!
I just want to thank everyone for being so helpful! From the beginning, working with Charles Shepard was a great experience. All the questions I had for him were answered right away and were on point. Tahirah Kelley was awesome to work with! Tahirah was very informative during the process, stayed on top of things, and superior with following up with any questions. Charles and Tahirah are true professionals! Thank you!!
The whole team was very supportive and answered all of my questions with a great attitude
Icenia was very professional, responsive and personable. I felt comfortable speaking with her. Knew I was in good hands. She was great! Especially during this challenging time of all of us working from home. Cheers on a wonderful job!
Fasted refinance I’ve been a part of. As an existing customer may have helped to streamline the process and that’s was what I was hoping for.
Admittedly, a lot of it was not the fault of Penny Mac per se but rather the extenuating circumstances surrounding the process with the whole Covid "pandemic". As a result the exchange of emails and calls were really sparse and the process was a little extended and tedious. There were issues on my end obtaining some documents because of the same circumstances. But for the most part the customer service was pretty straight forward and polite. Closing fees were not what was quoted at time of payme
Overall experience was great
Mariley was very nice when I spoke with her, however most communication was initiated by me. And maybe that’s the way it should be because I was the one pursuing the refinance. Also the fact that there are many people taking advantage the low interest rates could have also impacted her availability to reach out and initiate contact with me. Overall the experience was pretty easy and again Mariley was very nice and patient when we spoke.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,027 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.