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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a wonderful experience. Everything went thru smoothly. Had no problems and easy to get in touch with them.
Good job PennyMac
Always on point! Quick and Informative! You do your job and they do theirs! Makes buying a home easy and enjoyable!
The communication from Abdul Saleh and Carlton was on point. The only thing I found annoying was Pennymac were continuing to contact me about my payment without realizing I was in the middle of a refinance.
Having to work with PennyMac representatives under COVID-19 conditions hampered effective communications; it was apparent that certain parties were not communicating resulting in the execution of two closings - almost 1-month apart. All matters were eventually resolved, notwithstanding the added stress to an already complex loan process.
Everything went very smooth with no surprises. I was always kept informed every step of the way. Very professional and expediant, even with the Covid-19 restrictions.
Communication was near non-existent. I understand with quarantine orders/working remotely that it would take longer than normal, but I received very little communication regarding the process. I requested a copy of my appraisal 4 times, and as of this review, still have not received ANY response from MyMacTeam regarding my request. Our initial signing appointment had to be rescheduled; no one sent the documents to the notary. Loan Officer Merrill Von Bargen was a delight to work with.
I was misled on day 1, and waited a day until I had info they requested, instead of signing immediately. That cost me an add'l $2,000. It went down from there. At the end, they included a 2nd loan for $2,900 that I never requested and didn't want. Then they told me I was getting $2,000 back at closing, which I didn't request or want. What a disaster, and what I mistake I made choosing PennyMac.
Every thing went very well and all was very smooth. Thank You
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,018 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.