PENNYMAC

Ronald B. 

on Birdeye

5 years ago

I got a lot of redundant emails and when I was asked for documentation I sent it in right away then was asked for the same documentation again I had to call several times to verify that Penny Mac received it the person I talk to on the phone said they received it but nobody put it in the file 

THERESA B. 

on Birdeye

5 years ago

Thank you 

LEONARD L. 

on Birdeye

5 years ago

Good 

Mark S. 

on Birdeye

5 years ago

The closing paperwork did not arrive at the title company until 24 hours prior to closing so we had to rush through all of the paperwork and get a cashiers check from the bank. 

Patrick G. 

on Birdeye

5 years ago

This was by far the easiest transaction that I have been through for almost anything. Expectations were exceeded along all lines of the transaction. The closing was amazingly fast. The communications and being proactive with information was great. Thanks to all! PennyMac for president. 

Christopher M. 

on Birdeye

5 years ago

Everyone I had contact with over this process was very professional and kind. They were eager to answer my questions and made the experience very smooth. 

JAMES H. 

on Birdeye

5 years ago

I don't go around recommending anything to anyone, so don't hold it against Sara. Sara does need to work on her personality some, open up, smile over the phone and totally enjoy your work, when a customer makes small talk, make small talk, mirror the customer if they like small talk, do it, if they are all business then be all business. I am not sure why this survey is on Sara though, there are at least two other people I worked with during this process. One bonehead addressed me as Hammer. 

WASHINGTON A. 

on Birdeye

5 years ago

Due to current situation our initial closing appointment was canceled at the last minute. We were advised that it was going to be very minimal documentation that need to be signed. It turned out to be like a full closing unlike a refinance. We would have set up a signing station in our garage because it was almost an hour of signing documents. 

LUDA B. 

on Birdeye

5 years ago

Please be more selective when hiring and training the processors who serve as a bridge between customers and the underwriters team. The one assigned to me made a number of unacceptable mistakes along the process. I should have asked for a replacement right after I suspected the incompetence.