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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Marlon Bivens is VERY unprofessional and he is the sole reason I wouldn't NEVER recommend pennymac to anyone. His lack of professionalism was so horrible to the point I felt it necessary to reach out to the BBB to make them aware.
All good
The only thing that helped in this whole process was the help from Craig Wood, if it hadn't been for him I don't think this process would have happened. When I called Peter Harris all I got was he was so busy with another 100 loans. NOT MY Problem. Take care of business at hand. Gwendolyn was never available and when she did call she would talk down to me like I was putting her out. Think about this Current customer prior, excellent credit, many assets, 2 months to close. PennyMac you failed,
HORRIBLE communication the entire loan process. We understand you can sell our loan at anytime. If we could, we would do the same. It was just awful working with Cammorah. Then we had the same experience working with Craig. He gave us his direct number and NEVER answered when we called. The only person who answered our questions immediately was Emerson. He was kind and considerate of our time and extremely professional. The rest of our experience was a total NIGHTMARE!!
The departments do not seem to communicate very well. Also not having a direct phone number to a dedicated associate. The MyMac Team box was frustrating when I needed a now response. Kristen turned my experience much more pleasurable.
Our original closing date for the loan did not happen. We never received a phone call from the notary and I reached out to the processor and did not hear back from him. I had to call PennyMac and reschedule a new closing date. I never heard an explanation for the missed closing date from the processor.?
Closed and funded sooner than expected. All my questions were answered in detail at time of application. Thank you
Went quickly
Don't use PennyMac
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,823 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.