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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
we had to stop the closing once because I a PennyMac representative said I was not going to get the escrow back (4,000) and that only gave 500 ever. I stopped the closing and called to let them know what happened and that I was going elsewhere. Only thanks for Mohammed at PennyMac did they respond with urgency and the next closing, one week later, went smoothly. A manager called to apologize for all that happened and I appreciated that.
The PennyMac Team was truly outstanding! Their transparent approach kept me up to date throughout the entire process. Thank-you for a wonderful experience.
Great service and very accurate/friendly communications! Sarah did a fantastic job of keeping me informed and updated thru the whole loan process. Great job!!!
Many messages were left and emails sent, but Zandy was only responsive in returning calls once my husband started making the calls because communication from Zandy and PennyMac dropped off. They offered the lowest possible rate and for that I would refer a friend, but for customer service and experience, I would not.
Closing documents were incorrect despite having contacted all concerned. My initial request and identification of errors went unheeded.
Our loan officer, Floyd was amazing and always answered questions, succinctly and cordially as well as listened to our concerns.
Since all of us are dealing with the COVID-19 issues, I think any minor issues were resolved fairly well and in relatively quick order. We did receive a couple of duplicate requests for items, but Rozario always sorted things out very professionally. I enjoyed working with the whole team.
I had a great experience working with PennyMac. Definitely one of the best lenders out there.
I love Pennymac, but the refinance people haven't a clue. Too many hands in the pot and no one knows what the other person is doing. Don't ask to speak to a supervisor, because they send someone else to handle the situation. It was a hot mess and still wasn't right when it came to signing, but after 2 attempts to get it right We signed and was told our next payment would be in July. Five days later payment withdrawn from my account to the old account and the new one was not even funded yet.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.