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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Josh and Norma were excellent to work with. Very devoted and easy to talk with. Both a great asset to Pennymac
The Penny Mac loan officers and the Mac Team were very knowledgeable and efficient during the refinance process. All questions were answered promptly and everything was explained in detail. I got weekly updates letting me know where we were at in the process. I had a great experience And would highly recommend Penny Mac!!!
Norma was great to work with and made the process seem easy. No complaints.
Thanks.
It was done in a timely manner and no unexpected issue, response to my questions were answered completely on the first response.
This was the best experience for a home loan I have ever had. I bought a home while selling another, and PennyMac was prompt and super flexible to make everything fit just right with timeline.
It was very unorganized. I kept receiving documents to sign with the incorrect information. I could never get ahold of my loan officer to ask questions.
Thank you
Just a lot of miscommunication, documents requested repeatedly, not going through things throughly to find documents needed. We originally applied for a loan in December, had an appraisal than the application went dormant and nobody followed up. We had to reapply for a new loan. Charles would say he would call back at a certain time and wouldn’t. Other people had to find documents that were missing and somehow they were attached to the old application.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.