This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
the calls from your company were late in the evening for me. Getting ready for bed is not a good time to be receiving calls from anyone
I was kept informed all through the process. Erandany was very responsive and followed up on all my questions quickly. Very knowledgeable and made the process easy.
Was impressed on how quickly and how easy the process was.
Had good experience with pennyMac. Liked the numbers too)
My refi was handled in a professional manner by everyone I had contact with during the process.
I was called weekly during the process to make sure there were no issues pending on the approval. Title took way too long by PA state .
The entire process took at least two months to complete. It was ridiculously long. I also did not like the fact that even though we are married and I make more money than my husband, I was treated as less important. He was designated as the borrower and I was the co-borrower. In this day and age, why were we not both designated as a co-borrower? My name was always listed second, as if I was a second -hand citizen. It was offensive.
better communication from whom ever does the final documents and the notary. The notary person showed up on our doorstep ready to sign papers and I looked at the documents and they were not the up to date documents. I had to send away the notary and then we had to set another date for signing. Very stressful. Couldn't even talk to my original person who was in charge of my loan. Had to talk to the middle man, that was having a hard time understanding the problem. Very frustrating ordeal
The entire team I worked with directly during my refinance process were very attentive, caring and understanding. They were very thorough in their delivery of information and maintained constant communication with me throughout the process. I'm very pleased with everything!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.