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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience during my REFI...thank you MAC Team!
The monthly amount quoted by Floyd of $1406 turned out to be $1455. The check for $680 I was to receive at closing turned out to be $237, and there was no check. Jennifer Ovando did an excellent job advocating for me, and I have been told that i will receive a credit for $680, but I don't know how or when. The closing representative showed a lack of concern over Covid-19.
No communication. Loan was canceled without my consent. Took too long to close. Did not receive feedback of what the hold up was. No sense of urgency on PennyMacs behalf to close despite me calling and requesting an expedite. Received no communication on why my loan was canceled and ended up paying more than initially told.
N/A
No thank you
Very smooth process- representative was helpful and friendly.
.
This was my fourth loan with Pennymac and I was very familiar with the process. While I commend anyone for his command of the English language, I would suggest he receive additional schooling in order for him to master the clarity and enunciation of English. He was very difficult to understand, but we managed. The call in center for servicing loans is very difficult to maneuver with extremely long wait times on the phone. Overall, good job everyone!
Dry quick and easy process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.