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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan terms were changed multiple times (unfavorably) without any communication. It took more than a month for Penny Mac to decide to honor the original terms. I have no complaints about Faiza.
I asked for my appraisal about 10 times and never saw paperwork until I signed documents. The loan advisor Will was happy to start the process so he could get paid but anytime I asked questions he was very short and not helpful. When I called the mac team nobody ever answered and long wait times. Communication was poorly designed. Hilda was fine, but I submitted everything but they kept needing more documents. It was a cluster probably covid19, I guess. Ill make sure I pay you, thanks for a loan
My refinance process with PennyMac was quick and easy. Even though the penny Mac team were working from home, Jorge and team were still very responsive. I appreciate your great service.
Great experience
It was a smooth process. Everyone I worked with was very helpful.
Updating the payoff statements when I sent them several times to get a more accurate closing statement. Also it would make more sense to send the payoffs directly to the creditors instead of to me then I sending them back to the creditors.
.
It felt like everyone was on our side to get it done!
Tracy Parker is the best.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.