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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told the would be a simple loan process. I got numerous calls requesting the same thing and each person did not know what the previous loan officer or supervisor had done. Lastly, when we, meaning the supervisor called your customer service dept. the person said “oh the previous customer service representative did not complete your request” I have used your services before and l was very satisfied. This occurrence was terrible and l am not satisfied with your service.
Excellent experience all around!
I requested that I be called on my cell phone but I mostly got emails I almost missed the 3 day doc request once because of that plus I had to send the same income forms four times
Efficient process, good communication from the lender.
Being able to move from one loan to the other within the same lender.
My re-finance went extremely smoothly. Everything was clearly communicated from start to finish. Very happy I chose to refinance with PennyMac and their team!
Thank you
Thank you
The initial application process with Emerson was great. The transition to the loan officer was somewhat slow, but once I had her contact information, Sandra was great to work with. She followed up by email and telephone call when needed. She was very responsive to my questions and getting documents reviewed, etc.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.