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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/a
The whole experience was great until it came time to sign the closing documents. The 1st attempt the mobile notary never showed up to my house. The 2nd attempt the mobile notary was supposed to be at my house at 930 am, but did not show up until 11 am. She did not print any of the paperwork until 930 am when she was already supposed to be at my house. The mobile notary said it was not her fault because Pennymac did not send her the paperwork to be printed until 930 am.
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I was happy to have your expedience and to be able to delay my next payment for 2 months. That is amazing. I can't stress enough how nice it was to take a 2 month break from my mortgage and pay off some debt. I think every customer would love that greatly. I think you should strive to do that more when you refinance people.
The agents were very quick to respond to questions and concerns. They constantly kept me up to date on the progress of my loan application. When I did have questions they gave me upfront and intelligent answers. If they couldn’t answer a question, another member contacted me and addressed my concerns and questions 👍👍
Questions were always answered in a friendly and professional manner. We closed escrow on the exact date quoted to me at the beginning of the process. Very satisfied with this experience.
Paperwork was sent to my title company at the very last second meaning the notary didn’t get the paperwork on time for our closing. I couldn’t speak with the people who were actually emailing me for documents and false liens were reported on my information. I didn’t have a great experience.
We we walked through every step from beginning to closing. I had one problem where I had trouble accessing a document. I called and someone was able to email me the document to me to print, sign and upload. Closing was a cinch!
Very easy and smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.