PENNYMAC

Herman G. 

on Birdeye

5 years ago

Great process! Very easy ! 

Alexander H. 

on Birdeye

5 years ago

Overall easy process with good customer service. 

Courtney R. 

on Birdeye

5 years ago

Good 

GARY G. 

on Birdeye

5 years ago

Everything was clear except the print out of the final closing, otherwise every thing went great. 

BRYON L. 

on Birdeye

5 years ago

The Pennymac folks I worked with were WONDERFUL! The closer, who I understand not to be a Pennymac person, however, was a bit more challenging. When I wanted to review a document, I felt pushed through it without adequate time to review and verify the information. It was also not uncommon for the signature page to be on top and I was expected to sign, and the closer seemed frustrated that I wanted to review the pages beneath, which were part of the document. I didn't love that.  

Calvin Register S. 

on Birdeye

5 years ago

The loan officer / m.a.c. Team was amazing and very knowledgeable. Answered all of our questions in a timely manner. Recommend flagging refinance accounts so that the Collection office does not call saying your loan payment is delinquent. Then asking if we are having problems paying our mortgage payment. By annotating/flagging refinanced accounts will prevent these calls. This was a painless process. Thank you! 

DONOVAN F. 

on Birdeye

5 years ago

Great support. Made the process very easy. 

Thomas D. 

on Birdeye

5 years ago

Beth and her fellow workers did an excellent job. 

TERESA F. 

on Birdeye

5 years ago

My overall experience was very good and I had no misgivings about the process. The communication was good, all my questions were answered. No surprises, the paperwork was in order and I had no difficulty understanding it. Any questions were answered to my satisfaction. This was an easy and painless process. I’m glad that I decided to contact PennyMac and go forward with my refinance. Thank you for a professional staff that was easy to work with.