PENNYMAC

JAVIER C. 

on Birdeye

5 years ago

Great experience during my REFI...thank you MAC Team! 

DAVID F. 

on Birdeye

5 years ago

The monthly amount quoted by Floyd of $1406 turned out to be $1455. The check for $680 I was to receive at closing turned out to be $237, and there was no check. Jennifer Ovando did an excellent job advocating for me, and I have been told that i will receive a credit for $680, but I don't know how or when. The closing representative showed a lack of concern over Covid-19. 

DEMETRIUS D. 

on Birdeye

5 years ago

N/A 

DERRICK S. 

on Birdeye

5 years ago

I was told the would be a simple loan process. I got numerous calls requesting the same thing and each person did not know what the previous loan officer or supervisor had done. Lastly, when we, meaning the supervisor called your customer service dept. the person said “oh the previous customer service representative did not complete your request” I have used your services before and l was very satisfied. This occurrence was terrible and l am not satisfied with your service. 

PATRICK M. 

on Birdeye

5 years ago

Excellent experience all around! 

James F. 

on Birdeye

5 years ago

I requested that I be called on my cell phone but I mostly got emails I almost missed the 3 day doc request once because of that plus I had to send the same income forms four times 

GALAN A. 

on Birdeye

5 years ago

Being able to move from one loan to the other within the same lender. 

Caleb B. 

on Birdeye

5 years ago

My re-finance went extremely smoothly. Everything was clearly communicated from start to finish. Very happy I chose to refinance with PennyMac and their team! 

BHAGIRATHA DEVALARAJU N. 

on Birdeye

5 years ago

Thank you