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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We decided to refinance our home and cash out some of our equity to do some home improvements. Penny Mac was a pleasure to work with and made the process easy. We are going to our money a few weeks sooner than expected, and will be starting our remodeling next week. A special thanks to Clinton Harris for walking us through the loan process and giving outstanding advice.
Very streamlined process. Very efficient given the current situation.
Had other company offer a lower closing costs and interest rates, but I had all ready committed to PennyMac.
Communication was near non-existent. I understand with quarantine orders/working remotely that it would take longer than normal, but I received very little communication regarding the process. I requested a copy of my appraisal 4 times, and as of this review, still have not received ANY response from MyMacTeam regarding my request. Our initial signing appointment had to be rescheduled; no one sent the documents to the notary. Loan Officer Merrill Von Bargen was a delight to work with.
Very easy process. Easily completed documents online. Closing was very simple and safe during this covid19 outbreak.
Excellent customer service
We were asked for the same document atleast 5 different times . Our signing was cancelled twice, I never heard from penny mac that the signing was cancelled and actually called the Notary and was informed by them that the signing was cancelled. After second cancelled signing I contacted someone that finally got me answers and basically I was informed that penny mac just dropped the ball, I never heard anything from Maranda.
Every thing went very well and all was very smooth. Thank You
We had no issues with the process. It was quicker than we expected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,841 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.