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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A little confused at first but Everything worked out as it should have.
Mandatory reviews in the survey process? Ridiculous.
I think the process was a little confusing due to the corona virus but everyone I talked to was helpful and professional
Loan Processor Kali Thompson first called me on 4/20 and left a detailed vm introducing herself as my Loan Processor Though I only missed her call by less than 5 minutes, I wasn't able to reach her and had to leave a message with a different LP. I called several times over the next few days, and never was able to reach her. When she finally did call me a good week later, she gave me wrong information tied to closing monies due me --- both related to it's disperse timing, and the amount.
All good!!
Everything was fine until it came to closing. Was suppose to close on a Friday and a notary could not be found for that date was rescheduled for Monday, on Monday notary called and said they had not received paperwork from Pennymac had to reschedule for Thursday according to person I talked to from Pennymac. I called Pennymac on Thursday to confirm closing, all of a sudden was told it wouldn’t be until Friday which I informed them was not acceptable as we had another appointment scheduled
The people were so friendly and explained everything
Ari'ele could have communicated and addressed my concerns. Never did close as scheduled because no closing docs was sent. I asked her why didn’t anyone call me? She said it was because when I sent the email it was after 9pm Friday and they are in Texas and everyone had left for the day. I told her I got that, but why hasn’t anyone called me today yet? Y’all been there for hours now, she said she was working on her files.
Jesse was great. There were costs I was not expecting and we were able to work through it. At the end, the confirmation of employment was rough. My company is global and it was difficult to reach someone that could confirm my employment via email.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,615 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.