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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I appreciated the ease of the process and the low hassle factor.
Being honest and forthright when paperwork started holding us back; I would have rather been told "sorry but it's not ready and this is going to hold us up" rather than getting the run around, playing the blame game and lying about when documents would be produced in order to close. I was also threatened with the recorded line when I was stating these issues and I did nothing to warrant that kind of snide remark. Dominic was great- everyone else was hard to get ahold of or unhelpful.
Communication from your closing specialists. We did not receive responses to email or voice mail. We received multiple requests for the same documents. We were threatened that our loan would be cancelled if we did not respond by the requested date, which we responded to immediately the first time by phone and email. The loan specialist who established our loan was fantastic, from that point going forward, one of the worst customer service experiences.
Everything was communicated well and the closing was seamless.
It was a pleasure working with PennyMac. Everything was on point and closing was earlier than expected, which was a pleasant surprise!!! Thank you PennyMac!
Everything went so smoothly and all personnel were very professional and aimed to please the client...I truly loved PennyMac as my previous mortgage company therefore, I truly wanted to stay on as one of your satisfied clients! Thank you so much for ALL that was done on my behalf to make this happen...thank you so very much and wishing you much more success in the future!
Great customer service speaking with each representative in reference to the loan was explained in details and patient with questions and concerns answer all phone calls I was close as promised
Every person we connected with was pleasant and knowledgeable. If we had questions, they were answered in a timely manner. The process was smooth and easy!
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,968 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.