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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly and as expected.
Went really well
Communication was very poor. There should have been regular updates on the process. At one point, I was ready to walk away.
Communication throughout the process was great. Smooth all the way until closing with all questions answered.
Great experience!
Our closing date was rescheduled 3 or 4 times and every time it was rescheduled the amount we had to bring to closing changed. When we met with the attorney at closing we were shocked and felt very unprepared when we found out the amount we were to bring had doubled without anyone telling us. No one could give me an answer as to why this happened and even after calling I never got a response. This is our first home and first refinance. Horrible and disappointing experience from the beginning.
I originally tried to refinance with quicken loans and they dropped the ball to say the least. Their closing costs kept changing and I had to keep calling and they would give me credits to get the closing costs closer to where it was supposed to be but still always a couple hundred dollars higher than originally quoted. I dropped them like a bad habit and started the process with Pennymac. Pennymac not only matched QL quote, I actually paid nothing at closing. TY to Daniel and Nakita!
The process went without a hitch. The only real concern I had was having an appraiser in my house to take pictures of each and every room, especially during the coronavirus.
There was a lot of disconnect between people. We would talk to someone and they would say one thing and another person would say something else. Communication was not clear and we had to follow up a lot to make sure everything was working out ok.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,853 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.