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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was great.
This survey does not accurately reflect the best way possible to rate my overall experience. Anna Eng was very helpful and that’s what my ratings are based on but if you want a true response, change the survey to give customers a better way to respond with their actual experience
We started with Sydney Barnes and she was amazing! We ended with Ammie Mack and she was just as nice.They were thorough and always got right back to me with my concerns and questions. The ONLY problem I experienced was when I would send requested documents and got the fax confirmation on my end, I would always get a call back that it is not there. I do not think either Sydney or Ammie is responsible for that. I feel like whoever receives the faxes were not putting them to the right people.
Everything was smooth and easy. Good communication throughout the process and competitive vs other lenders. Was able to prove a very competitive offer. Would definitely recommend!
I felt that things were brought to my attention in a timely manner and that the loan was processed in a timely manner.
The experience went well. Questions were answered in a timely fashion. The closing documents were accurate. Closing occurred when it was expected. All in all things went well.
That's my opinion. Don't ask for a survey if you would question the response
Staff was very helpful even through a very busy time.
I’ve been a Pennymac customer for several years now and every experience I’ve had with them from the purchase of my new home to refinancing has always been great. The Pennymac team is always there to answer any questions you may have and follow up with you in a timely manner. I will definitely be referring my family and friends to you when they go to purchase their homes. Keep up the good work that you do and thank you for the great customer service you provide.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.