PENNYMAC

Daniella G. 

on Birdeye

5 years ago

Always top notch 

JONATHAN P. 

on Birdeye

5 years ago

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ROBERT R. 

on Birdeye

5 years ago

Everything went pretty smooth and quick.That what i liked about this company and Tracy Parker was a great . 

John P. 

on Birdeye

5 years ago

Only problem was that the loan docs had to be redone as my middle initial was incorrect  

Ernest M. 

on Birdeye

5 years ago

The loan processor did great. She was out sick one week which set everything back. Another processor supplied me a form to complete that had incorrect data. When I applied to refinance I asked for a specific amount. When the appraisal came back lower than expected I was never notified that what I asked for changed which was another set back. This whole process took 3 1/2 months. Part to blame on Wells Fargo for 1 month. 

BRANDON S. 

on Birdeye

5 years ago

With COVID precautions I think the process as well as it could given the conditions. The additional documents weren’t necessarily outlined outright. Additionally, I would have thought a much faster process. 

LEE L. 

on Birdeye

5 years ago

more timely answers to my questions as the emails or phone questions weren't always answered efficiently..the portal site did not refresh with correlating updates as it should and i had to resort to email attachments solely.. the hurried requests for docs were aggrivating...people are not professional offices with professional data and resources at their fingertips - yet were asked to act in such a manner...maybe its just the process or nature of the beast...but the team got thru. Grade of B- 

SANG Y. 

on Birdeye

5 years ago

He was prompt. 

JOSEPH C. 

on Birdeye

5 years ago

Everything was explained and customer service was amazing. Very happy with the services provided. Will definitely reach out in the future if/when I decide to purchase again...