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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,860 reviews
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GEORGE Finley J.'s profile image
GEORGE Finley J. 
on Birdeye

4 years ago

In my Closing documents, the Origination Fee was charged. During the initial review for the refinance, I was told the Origination Fee would be waived. However, it was added to the estimate and subtracted and then re-added to the loan.  

James S.'s profile image
James S. 
on Birdeye

4 years ago

the closing was not what had expected and when I tried to contact my loan agent he never returned my calls 

CURTIS M.'s profile image
CURTIS M. 
on Birdeye

4 years ago

great people ,service ,and communication 

ANN B.'s profile image
ANN B. 
on Birdeye

4 years ago

There were a few times that things were confusing, but Mona was always very helpful. I thought that everything would go much slower when all the changes were implemented because of the virus, but we still closed pretty quickly. 

JOSHUA H.'s profile image
JOSHUA H. 
on Birdeye

4 years ago

Excellent 

Lawrence S.'s profile image
Lawrence S. 
on Birdeye

4 years ago

fast and easy. all details checked along the way, actually closed faster than expected 

Lee C.'s profile image
Lee C. 
on Birdeye

4 years ago

Couldn’t be more pleased. 

CHARLES C.'s profile image
CHARLES C. 
on Birdeye

4 years ago

We had plenty of options to refinance with other companies but my family stuck with Pennymac because they are receptive to my concerns, offer bi-weekly payments, quick to respond, very polite, and extremely knowledgeable about the VA loan process. When I called Pennymac to explain that I would like to refinance, my loan officer was diligent and pushed through the process at a pace that i could understand. They offered me an interest rate I was looking for. Thank you Pennymac team. 

DWANE J.'s profile image
DWANE J. 
on Birdeye

4 years ago

Overall good 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,860 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.