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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was great and moved along in a timely manner!
Expectations of the appraisal were not properly set. They communicated it was ordered shortly after we locked in rate. However we waited until the 11th hour nearly a month later for the report which created numerous unknowns and lot of anxiety try to schedule closing and our move. Even after documents requested were sent reminders were still generated.
We received inaccurate information regarding the appraisal and the closing documents were sent to our attorney one hour before close. They were not complete when received by our attorney. It took multiple calls and e-mails over a three week period and escalations to management to get this loan completed.
The entire process was painless, seamless, and effective. I greatly appreciate your expert staff and their guidance through the loan process. Everyone I spoke with was informative, courteous, and professional. Thank you from the Shires family!
You handled my loan processing very professionally and smoothly. It was a pleasure to work with you.
Elizabeth was excellent. She was prompt and always available when we needed her.
Everything was quick and easy.
Both Daniel and Sharon were absolutely amazing to work with and the gentleman that came to our house for closing, Lincoln was very pleasant. He answered every question that we had. Sharon was always very quick to respond whenever I had a question it was very pleasant to speak with If we ever refinance again we will definitely continue to work with PennyMac in the future. What a wonderful team and to be able to do this work amidst a global pandemic speaks volumes of your company.
Since I was already with Penny Mac the ease of the process was a great benefit.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,861 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.