PENNYMAC

David R. 

on Birdeye

5 years ago

The process started out fantastic because of the attentiveness and professional of Jeffery Benyo. Once the loan process progressed to Rachel Harris that’s when I became dissatisfied. 

MICHAEL S. 

on Birdeye

5 years ago

Working with Tyler and Jordan was honestly a pleasure. Very friendly/professional and excellent communicators. When I started this process I figured there would numerous issues and there were none. I've already recommended PennyMac to several friends. Thank you. Sincerely, ML Simpson 

THEODORE R. 

on Birdeye

5 years ago

The entire process was easy and very quick 

BRYAN C. 

on Birdeye

5 years ago

It was a very difficult time for PM due to the fact that it was the first week working from home.....I totally understand. However, the should up to close and the docs were. Incorrect.....and even that is OK. Then......they not NOT SHOW UP.....TWICE. And did not call, email, or text either time. That is unacceptable. Pick up the phone.....Twice. 

WILLIAM ARRIAGA J. 

on Birdeye

5 years ago

Everything was great with Sharon Sidhu, however, we had two different interactions with a Danny Miller he was very rude, he told us that the pest report we had e-mailed over was not good enough he told us that anyone could e-mail a piece of paper over. We told him the report was signed by the Inspector who performed the work that needed to be done along with his Inspector License number and signed of by said Inspector. Danny still insisted that was not good enough. He was very un-professional.  

SAM COLEMAN J. 

on Birdeye

5 years ago

The team was very knowledgeable and very patience. Ms. Tameka Wyatt was fun to work with making us feel comfortable especially since everything is done online. 

ROBERT J. 

on Birdeye

5 years ago

Information was given in a timely fashion. Thank you. 

SHAWN O. 

on Birdeye

5 years ago

Thank you PennyMac for making my home refinance nearly stress free. 

PATRICK M. 

on Birdeye

5 years ago

It would have been better if I had gone somewhere else. Started precess in Oct 2019, they let my first appraisal expire after telling me we would close mid December. It expired in Jan and I was told 2 weeks after it expired. Had to start over in feb, then they let the pest inspection expire had to get another one. They asked for same documents over and over. I left messages and many times I got no responses. It was the worst refinance in 40 years that I have ever experienced!!!