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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Staff was pleasant and professional
Fast professional friendly service, very easy process.
because of the virus it was a little slower but everone did a good job very happy with Braxton Bearden and Austin
Accurate paperwork at closing would have made it better. This was a simple VA Streamline loan and many attempts to get the escrow account corrected was still wrong at closing. I have spent several hours on the phone with PennyMac Customer Care (Both City Taxes and Insurance teams) to get this resolved. Since the escrow accounts were not calculated correctly, I have to pay more money out of pocket to fix the issues that the Loan Agent didn't fix. This is unacceptable! Very poor service!
Nick is so professional and knew what he was doing.. Thank you Nick!
Everyone in the process was extremely helpful and guided me through the process. All my questions were answered in a timely manner. Really glad I'm with PennyMac and will continue to tell friends and family about them.
quick
n/a
Someone dropped the ball on several occasions, and I had to schedule closing 5 times to finally get it done. Even when we did finally sign paperwork and close, the paperwork did not match and there were inaccuracies in some of the forms, but we were so frustrated with everything, we just signed to get it over and done with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,302 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.