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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I called several times within the last few weeks before the estimated closing date to check on the status. I was told that my MAC team was waiting to hear back from a lender that I have to get clarification on a loan. I was never reached out to to help with this and I was able to provide documentation for clarification. This went on until a few days before the expected closing date. The PUD Rider was left out of closing docs and then I was told to sign it and email back last minute.
The process was accurate and smooth
Great team very willing to find and get you the best rate or best thing possible. VERY EASY PROCESS!!!!!
The overall process was good. However, a couple of documents they could'vould have gotten faster internally than having us get them. And we could never reach them on the phone.
Robert and crew are great this was easy. Thank you penny Mac. Daniel and Amy Foley 👍
Even though the Covid-19 pandemic was in full swing we were only delayed 1 week that was great!!!!
I kept playing phone tag the FIRST time I tried getting the loan (partially because the loan officer was out sick- but no one else helped him while he was out) so everything timed out and I was forced to start over and have my credit report ran a second time. Then the person who took over for the second part (Conrad) was rude and condescending. Once Blen took over my loan, I have no complaints. With COVID-19 hitting everyone hard, I know she did her best to get the loan processed efficiently.
Everyone was friendly and very helpful getting me refinanced and getting what I wanted out of my home. The documents you requested more than once as I answered in the survey were more than likely caused by me and not someone on your end. My experience was great and I will use again in the future.
Very simple and well communicated process from start to finish.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,868 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.