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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Even though I could have tried shopping for a lower APR with other lenders, my confidence in PennyMac influenced my decision. Every employee I communicated with were courteous, patient with me, helpful, kind and cemented my belief that I was doing the right thing. In my humble opinion, that level of professionalism is extraordinary today.
Documents were requested multiple times. When asked for clarification, it took numerous attempts to get an answer. When I did get an answer, it was typically from a new person than I had already worked with and they had little to no knowledge of the process or my information up until that point. Additionally, I received different answers from different people. When given a "follow-up date" on which I was told to expect a call, that rarely happened on the date mentioned. There were significant changes to my application which ... read more
Paulette led us every step of the way. Any time we had a question, she answered it right away.
Loan was held up multiple times and I was not advised how to proceed unless I contacted the agent was always told, "you were on my list to call today, but never recieved a call unless I initiated it. Almost spend thousand plus dollars om survey that was not needed.
Mary gave me timely updates and answered my questions clearly. There was some issues accessing my account but that was dealt with promptly. Overall good experience.
Everyone was very helpful
The same information was requested too many times. I feel that the people involved weren't on the same page.
This loan got a little complicated, with different agents not seemingly on the same page, but it worked out
My loan application was great with Cynthia and Sandra until my file transferred to Leticia temporarily when Sandra went on vacation. Closing date was move, then reinstated and because it was moved, we paid rent for the month, costing us an additional $4,000. My moving schedule with a moving company temporarily changed because I canceled my initial move date and this also cost me money
PENNYMAC has a 4.5 star rating with 49,096 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.