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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,821 reviews
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Richard L.'s profile image
Richard L. 
3 years ago

They were a lot of help. Very friendly and easy to get along with I give them all an A plus 

Hector P.'s profile image
Hector P. 
3 years ago

One area that needs improvement is how to reach PM representatives by phone. Every time I needed a fast response I had to explain everything to someone new, or wait for a call back. 

Barbara C.'s profile image
Barbara C. 
3 years ago

Great team 

Joan W.'s profile image
Joan W. 
3 years ago

Everything was fine. 

Toby C.'s profile image
Toby C. 
3 years ago

They were helpful when no one else was. I will forever be loyal customer of pennymac 

Rudolph R.'s profile image
Rudolph R. 
3 years ago

Thanks for guiding me through the whole system,most importantly your team was so pleasant to deal with. 

STEPHEN R.'s profile image
STEPHEN R. 
3 years ago

Hilda and Ishan were both fantastic and easy to work with. Both of them were very responsive to my requests and always got back to me very promptly. Will definitely get back with them for our next loan. Sincerely, Steve and Linda (Suzy) 

Yvette M.'s profile image
Yvette M. 
3 years ago

Everyone was very professional, knowledgeable,and pleasant. It was a pleasure doing business with PennyMac. Thank you. 

John W.'s profile image
John W. 
3 years ago

Overall the experience was great. Christopher was great, he left the company before my loan was finalized, so it was a bit confusing when it came to the final numbers and to get what he promised, Latrice was outstanding, picked up every call, emailed me back promptly, and was always there for me when I needed assistance. Thank you guys for all of you guys help. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,821 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.