This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was very nice and helpful
I started the process by stating I needed a bridge loan, that was totally overlooked and added a major snafu that in my opinion was totally unnecessary. I was directed to upload documents to the PennyMac portal but it seems the people that need to be alerted weren't. Having multiple people or teams just made it confusing. Having 1 point person is much easier to manage. My closing documents were correct at closing because I spent days prior making numerous phone calls and notifying people of the uploaded forms to the Penny... read more
It was a pleasure dealing with Edna. She was very helpful and she was able to answer all of my questions. It was clear to me on each step of the process and I appreciate her time as well as the team who assisted us throughout the entire process.
The problem with the "appraisal wavier" was on going for a few weeks! It took two months from my first received email regarding our credit scores to closing. I feel like that was an extremely long time. But, paulette was very apologetic and understanding our frustration and, worked hard to get the ball rolling faster.
Nancy was great but my total experience with PennyMac was not great. It took 5 months and several really bad things happen that not only took to much time but also cost me more money in the end.
Better communication between PannyMac and Title company.
Marcia did great. Want that stated right out of the gate. The issues I had were with whoever else is behind the scenes. Lack of communication between departments was a huge gap. When I was to initially close, the notary never showed. I called, was told to hang tight and they would get someone out. 2 hours later, I call again, same thing. Call again as its getting close to 5pm est. The person was helpful and told me they cancelled my closing the previous friday. No one told me. I was off work waiting for this person to show w... read more
This was great experience from start to finish. The communication and directions of what to do were super clear and easy to follow. The portal made it super easy to upload the requested documents. Highly recommend Pennymac
Brittany did a great job keeping me informed every week. I appreciated her patience in answering any questions that I had. She definitely made the process smooth for us.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,955 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.