This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Each individual I spoke to at PennyMac was knowledgeable and considerate. Andrew specifically was very helpful. I was able to tell him what our goals were and why we wanted to refinance and he walked me through interest rate options, time it would take to complete a refinance and alternate choices to consider. PennyMac had our home loan previously but this was the first time we worked directly with PennyMac for financing and it was the best home financing experience we've had by far.
Process was seamless with few hiccups. I would definitely do it again with PennyMac
Jeffries Johnson was AWESOME. He answered all of my questions and concerns and was very patient with me. He stayed a few minutes late in order for a form to complete on time for me. I felt he was more of a friend and in my corner during this process. Thank you again!!!!
n/a
Great experience with Penny Mac! Thanks for the patience with me!
I had a couple problems during the process, one was I emailed and asked if I should make my payment for the current month and never received a response and the second problem was the amount I requested from MY equity was short of the amount I requested with no explanation why.
Storm Wilcox did a great job with my streamline refinance! Couldn’t have been easier. I was very pleased with the entire process.
The closing process would have been better if the closing documentation was provided all at once. There were multiple occasions in which documents were forgotten by the title company or the closing department and I had to print and sign them separately. These mistakes caused my closing date to be delayed. The process was clear if followed correctly, however it was disorganized when it came to being prepared with all the documentation needed from me.
thank you for all your help
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.