PENNYMAC

Deborah H. 

on Birdeye

4 years ago

Great weekly updates on the status of the process. 

Jefrey B. 

on Birdeye

4 years ago

Outstanding friendly service. Everyone was knowledgeable and very helpful. I had a very short fuse to close and they made it look easy. The PennyMac team has made me a loyal customer. Even the VP reached out to me directly on multiple occasions to see how everything was progressing from my end. Awesome company…great people!! 

Amanda S. 

on Birdeye

4 years ago

Great experience and everyone was helpful and questions answered promptly 

NICOLE M. 

on Birdeye

4 years ago

your departments don't communicate well at times leading to extensive phone calls with clients. I have done many refinances and have never had to spend this much time of the phone with the lenders different departments. Things were missed on a repeated basis and I would tell people to steer clear ofpegnny Mac if they are able. Lowest rates shouldn't mean worst service. 

FRANCIS Q. 

on Birdeye

4 years ago

Seamless and hassle free process. 

Timothy H. 

on Birdeye

4 years ago

Sandra did a great job keeping me up-to-date during the process 

Jerilyn M. 

on Birdeye

4 years ago

The process was so smooth, that I almost felt like we were missing something. Sandi did an amazing job at communicating each step as we went. By far, the best experience we've had! 

Anthony G. 

on Birdeye

4 years ago

I had a good experience from start to finish with my refinance. I did have one question that I could never get a clear answer on. I was interested in increasing my cash out amount at closing and I inquired several times with my loan officer (Shaun Riley) as well as with Brittany Jones and the 'My M.A.C. Team', but I was never able to get a clear response. 

Jonathon D. 

on Birdeye

4 years ago

Everything was fast and clear. Very easy and not stressful