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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The agent made the refinancing process smooth. Now it’s time to go get that pool ready for the summer!
The closing costs fees listed on the paperwork were not what was originally discussed, however it did ultimately work out,but I was very stressed about it, and that part was unpleasant.
We had a terrible experience with nobody answering the phone, then the explanations provided by your personnel were never clear. Initially the service was good but then they disappeared.Communication was not the best from your team. We recommend them to set up calls with clients when we have availability to make it easier for us.
Best rates, good communication, closed on time without hiccups.
Definitely better communication or a backup for loan officer. It seems person was out sick for a majority, but asked me not to work with the original loan officer Yuri who did a outstanding job very responsive and communicative.
Our experience with PennyMac was great! We had used a large local bank in the past for a couple of houses and one refinance and were shuffled around, forgotten about, and asked to submit the same documents over and over again. Just for the refinance alone it took almost 4 months with the local bank. Nothing got done unless I called and bugged them about it. Once we learned about PennyMac we were very pleased with the efficiency of their processes and the kindness from all the people we worked with there. Our loan office... read more
Chavaya was very helpful with answering questions and getting everything done.
Respectful, informative and met timelines
Sandrea has excellent customer service. She is very pleasant to work with and truly listened to our unique situation. She helped guide us through the process and remains available if I need her until the final step.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,087 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.