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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very experienced, professional and helpful team guided me through the whole process to make it Very easy to refinance My previous mortgage.
If you had not changed loan officers in the last 2 weeks. Grace didn't do that much because the first one did all the work. Then there was a little confusion. Had you not changed loan officers I would have rated higher. I really don't know if Grace is excellent or not so it's unfair for me to be rating her.
Grace is a very nice person and I do not believe all the issues we had were here responsibility but up until a few hours before our close, the terms of the loan were incorrect. In fact I do not believe we ever received what we were quoted and told by DeWayne during our conversations. Admittedly this wasn't a standard loan or refi but time after time we had clearly explained and provided written correspondence to what we were quoted and told only to have incorrect numbers and information come out on the loan documents. Had... read more
Grace was amazing. She communicated clearly and effectively. I was very happy with the process.
Peter and Jany where amazing and great to Work with. Their customer care was above and beyond excellent! My experience with these two individuals will forever be remembered. Thank you Jany and Peter for everything!!!!!
My experience with Cynthia Perez was terrific but when it was turned over to Rosario if all fell apart. Communication was not good. Emails went unanswered, the documents were wrong more than once and basic questions went unanswered. I finally figured it out myself but basically , Rosario was not good
The refinancing process with PennyMac was great from beginning to end. Each person that I worked with was very knowledgeable and helpful!
From the loan officer to the the person who preformed the closing everything was excellent. The appraiser I did not feel did a great job but outside of that everything was excellent.
My expectations were met and the communication was clear.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.