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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
your departments don't communicate well at times leading to extensive phone calls with clients. I have done many refinances and have never had to spend this much time of the phone with the lenders different departments. Things were missed on a repeated basis and I would tell people to steer clear ofpegnny Mac if they are able. Lowest rates shouldn't mean worst service.
Everything was fast and clear. Very easy and not stressful
The process was fast and efficient. Communication was flexible having the option of calling and/or emailing. Appraiser agent was very quick to reach and arrange appointment. Notary was very pleasant and went through the process smoothly. Thank you Noemy for your professional and speedy coordination of services.
Overall, a seamless experience
Had a good experience. Any questions I had were answered promptly, as for all info collected. The process was smooth
Overall friendliness of the team
Was a really good experience with refinancing my house highly recommended
Communication was clear and the process was super easy.
Sandi was awesome and very respectful of our situation (my husband and I working long hours and having very little free time). She made it quick and easy and was polite and friendly through a few challenges. We highly recommend her and we have always had a great experience with Pennymac. I do actually recommend Pennymac to friends and family often. We did have one major problem though, that had nothing to do PM or Sandi. The notary that was contracted to do the closing called us at the last second to try to reschedule the c... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,506 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.