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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,002 reviews
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Gregory M.'s profile image
Gregory M. 
3 years ago

Just the PennyMac Team that was assigned to me through out the whole process start to finish with made it great!...thanks again PennyMac 

Brandon S.'s profile image
Brandon S. 
3 years ago

Just very informative and timely 

DAVID KOZAK J.'s profile image
DAVID KOZAK J. 
3 years ago

The loan process was so easy thanks to the help of everyone involved. I already recommended Penny Mac to a friend. 

Utonia L.'s profile image
Utonia L. 
3 years ago

The front end of the loan process fir me was not pleasant at akl. The first loan officer that was assigned to me dud not communicate with me at all for weeks, and suddenly I would get a random email requesting documents with no explanation. I had given up on the process and decided to back out. Then I received a call from Latrice. She was pleasant, patient and explained the process to me. She followed up on questions or comcerns I had and checked in with updates. Latrice Audry is the real MVP during yhis entire process. And... read more

Gaylen C.'s profile image
Gaylen C. 
3 years ago

Veronica was an exceptional loan specialist but most importantly she was patient and answered all my questions. Great quality customer care in her service toward me. 

Neils T.'s profile image
Neils T. 
3 years ago

As I am a current customer of PennyMac and was looking for a new home I saw the advertising and discounts of continuing to stay with them for my next home purchase and it was nothing but a great experience and would recommend them anytime. Thank you pennymac:-) 

Jacob Herrera M.'s profile image
Jacob Herrera M. 
3 years ago

Grace was amazing! She had lots of patience with us and explain the process throughly. 

Xzilia S.'s profile image
Xzilia S. 
3 years ago

Deadlines were not met. Documents were repeatedly asked for. Inaccurate information. My team made this a very stressful experience. Had I not been on a time crunch I would have gone elsewhere. 

Michael P.'s profile image
Michael P. 
3 years ago

Five stars perfect service 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,002 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.